Today were going to talk about a few various things with warranties as no two are a like within our industry. You, the church goer might not care about sure things but on rare occasion, and it does happens a bit, something goes wrong because of quality control issues, I mean hey no one is perfect and sometimes things happen, not just in church furniture but in all aspects of life.
|Wyzenbeek Machine testing fabric.|
|Spot Welded Church Chair|
For items like fiberglass baptistries and steeples, warranties tend to be different for the application. Baptistries that are small will have roughly a 1 year warranty against cracks and leaks, where a steeple might have a 5 year warranty against the same thing. It simply depends and you will need to check the warranty from the church furniture dealer or manufacturer that your buying from.
For items such as baptistry heaters, most carry a 12-15 month warranty. That is for defects in the heater. Fault of your own is not covered, things like incorrectly wiring the units or running them without water (called a Dry Burn) is not covered by the manufacturers. Oh, and if you think you can sneak one by on them, they all have testing facilities where they can actually determine the cause of operation malfunction. I have seen many churches try to return heaters saying they were defective only to find out that they ran the heaters without water and it burnt out the element.
Here are a couple of good tips when thinking about your warranty.
- Ask about it. Companies are not going to come right out and tell you, its not a selling point for most.
- Compare the warranty against other companies in the same product line. How do they match up. If its within the same reasonable length and coverage then its most likely good to purchase. For example a 12-16 month warranty on a baptistry heater is OK, but should you find someone that offer's just a 3 month warranty, then I would be suspect and stay away from it.
- Ask if the warranty is included with the cost. I have seen a couple of companies within the industry charge just to have one. (This is not to be confused with companies that offer extended warranties)
- And yes, ask about purchasing an extended warranty. Some companies offer them for very little money. Its a great way to offer insurance on a product that if chance something does go wrong, your covered.